get your claim submitted

This page is a resource for our clients and health care providers with guidance on what is required to submit a claim to an extended health plan for Custom Foot Orthotics
the following items are required for extended medical plan reimbursements

1. Referral from your family doctor

The referral requires a diagnosis and a treatment

Diagnosis

Examples of a diagnosis include: plantar fasciitis, subtalar joint dysfunction, metatarsalgia, achilles tendonitis, bunions, osteoarthritis, over pronation
Not considered a diagnosis: flat feet, high arches, foot pain, knee pain 

treatment

Custom casted orthotics required

2. A Biomechanical Assessment

copy of gait analysis

3. A letter from your pedorthist

This letter should state the following items:
referring professional
diagnosis
casting techniques
assessment and dispensing dates
materials used in production
where the materials are manufactured
pedorthists credentials

4. Invoice showing that orthotics are paid for in full

please note

Items 2 and 3 are provided at the orthotic fitting to all our clients.

It is the responsibility of our clients to obtain a referral from their family doctor. We require a copy of your referral before we can distribute your orthotics as per the College of Pedorthics.
Some extended health plans require a new referral for each additional pair of orthotics provided.

It is recommended to check with your plan to find out information such as coverage amount and eligibility frequency.
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